Buying Process

Below is some information on ordering product or receiving a quote from Commercial Supplies Ltd (CSL) and an outline of the different ways in which you can view information contained within this site. Please note that all prices shown are exclusive of GST - GST will be applied at the checkout stage of placing an order online.

Ordering Online

If you would like to order online and charge goods to either your credit card, your existing CSL credit account (you will have completed financial information about your business on a Credit Account Application Form and received a letter from us confirming your credit application has been approved - this is separate from application for registration on our website) or pay by direct bank transfer, all you need to do is follow these steps:

1. Register online. In order for you to view pricing your application needs to be processed and accepted by our Sales Team (see step 2). We regret that we are not able to supply goods to those who onsell to retail customers, including websites such as TradeMe, ebay etc.

2. Once your application has been processed and accepted by CSL we will enable
your login email and password to view our pricing online. An email will be sent out to you to confirm this change.

If you would like to charge goods to a CSL credit account but you don't already have an account, please register, and contact us for an Account Application Form which will need to be faxed or posted to us for processing. In the case of new credit accounts, we will require at least the first two payments to be made by direct bank transfer, cash, Visa or Mastercard. A credit limit will apply to your credit account.

If you wish to charge your goods to your Credit Card, please choose "Charge to Credit Card" when ordering, and you will be redirected to a secure third party provider who will process your credit card charge online and then redirect you back to our website to complete your purchase.

If you wish to pay by direct bank transfer, please email us immediately after ordering and we will arrange to email you an invoice that will give you our bank account details for payment.

Shipping

Freight will be charged on all orders under $200 excl GST at the flat rate of $7.50+GST and orders over $200 excl GST will be shipped free of charge to most mainland NZ destinations with the exclusion of NZ islands including Waiheke, Great Barrier, Stewart & Chatham Islands and some rural areas. Free freight applies only to accounts paid on or before the agreed due date as per our trading terms and will be reversed and charged to your account if not paid on time. Beds, bunks, mattresses, furniture lines and some bulky items (ie cushion inners) may attract freight charges. We will contact you prior to proceeding with your order if this is the case. If you would like a quote for freight prior to placing an order, please contact us. For Overseas Customers, freight on all items will be to customer's account and payment is required prior to goods leaving our warehouse in Auckland. We will contact you to discuss and agree upon freight arrangements for overseas orders prior to proceeding with order.

Samples

We are able to supply you with samples upon request. It is our policy to charge for all samples upon despatch and to issue a credit when they are returned in "as new" condition - please ensure packaging is intact when returning samples. Return freight is the responsibility of the customer.

All of us at CSL are only too pleased to discuss your specific needs so please don't hesitate to contact us if you have any questions.