Q. I can't see pricing on your site. Is there something wrong?
A. Because of the wholesale nature of our pricing, you will need to register your details with us and we will need to manually check and activate your login before you will be able to see pricing. You will need to be a business in order to register. This normally takes 24 hrs and we will contact you once this has been done.
Q. I don't have a business but would like to purchase product from you. Can I do that?
A. You are welcome to visit our "Open to the Public Website" www.queenb.co.nz where you will see all the products we sell with pricing. You will be able to purchase direct from queenb using either your credit card or by direct bank transfer. All prices on the queenb website include GST and freight is only payable on purchases under $100 at the flat rate of $6.50 anywhere in NZ. Please note that non-business customers will not be accepted for registration on the Commercial Supplies Ltd trade website to see wholesale pricing.
Q. Do your prices include GST?
A. No, we are wholesalers so all prices are shown excluding GST - they are shown on your order when you reach the checkout stage.
Q. Do you charge freight?
A. Freight is charged on orders under $200 excl GST at very favourable rates. Freight charges will be shown at time of Checkout. Freight is free of charge on orders over $200 excl GST to mainland New Zealand with the exception of beds, bunks, mattresses and some bulky items, ie cushion inners. If your order is over $200 excl GST and is for one of the aforementioned items, the checkout will not show a freight charge but we will contact you with a quote for freight before proceeding with your order. We will contact overseas customers to discuss freight arrangements before proceeding with their order however we strongly suggest that overseas customers contact us prior to placing their order as failure to proceed with the order may result in bank charges and fees that we will not be responsible for.
Q. I was registered on your website in the past but I am unable to log into your site now. What has happened?
A. Check that you don't have the caps lock or num lock engaged on your keyboard - the password is case sensitive. Check you are using the correct email address. If you still have trouble, please email or phone us and we will assist.
Q. I have a business and would like to place a small order to try your products. I am not a big company. Will you deal with me?
A. Yes, we love our small customers. Please just email or phone us or place your order online and we will look after you.
Q. Can I Collect my Order?
A. Your order can be picked up from our Mt Wellington warehouse during our business hours Monday - Friday 9am-4pm (closed weekends and public holidays) - you will need to present your order ID and a valid form of identification (passport, drivers license, or Kiwi Access Card). When placing your order please select 'Click and Collect' option under Shipping Method. We will notify you when your order is ready for collection. Please note some orders may take 4-5 business days from the date the order is received before it is ready to be collected.
Q. How do I reset my password?
A. If you have forgotten your password you can reset it by filling entering your email address in the field here. You will receive an email to the address entered containing a link to verify your email address. If you don’t receive this email please check your junk email folder in case. If this does not work you can contact us via livechat in the bottom right hand corner of the website, phone us on 09 573 6144 (between the hours of 9am-4pm), or email email@example.com and we will help you reset your password.
Q. Why does a product image look different when viewing between my phone and my desktop?
A. All images are used for illustrative purposes only. Every effort is made to display these as true to life as possible. Due to the variety of digital screen settings some products may look different on different screens.
Q. How long will my order take to arrive?
A. We aim to dispatch all orders within 4-7 business days (this does NOT include weekends) from the date an order is received. An automated email will be sent with the parcels tracking number once an order has been shipped. National urban deliveries within the North Island typically arrive within 24-48 hours and 48-72 hours (this does NOT include weekends) when delivering to the South Island. Please allow an extra 2-3 business days if the parcel is being delivered to a rural address.
Important - during the festive period (November / December) and during COVID lockdowns (level 2 or higher) there will be delays in both the dispatch and delivery of all orders.
Q. Why does my order say awaiting fulfilment?
A. Awaiting fulfilment means we are retrieving your items from one of our warehouses around New Zealand. This may take up to 7 working days (longer if it is during a sitewide sale or if the item is made to order or a special import). Please note – if the item is made to order or a special import the delay will be stated in the product description.
Q. What promotions do you offer?
A. There are a number of limited time specials / discounts that we run. Please note that these specials are valid until the due date stated below, or while stocks last.
Q. What are 'Clearance' items?
A. There are a number of products on the website which will say 'Clearance' at the start of the product name. These items are at a reduced price and have been discontinued by the manufacturer, and therefore no more stock will be made. If a Clearance item is showing as 'Out Of Stock' this item will NOT be coming back into stock.
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